A. Instructions for cancellation
Introduction
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession, are entitled to cancel contracts on the following conditions, unless an exclusion from the right of cancellation applies.
Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason.
For contracts for the purchase of goods, the cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us:
Dr & Dr Middle Eastern Culture and Foodlab GbR
Reichenbergerstr. 116
10999 Berlin
Germany
Phone: +49 176 40271110
E-mail: info@dranddr.de
of your decision to cancel this contract by a clear statement, for example by letter sent by post or by e-mail. You may use the attached model cancellation form, but it is not obligatory.
Where you have a statutory right of cancellation and the contract was concluded through our online shop, you may also exercise your right of cancellation by using the electronic withdrawal function provided in our online shop.
The electronic withdrawal function is made available through a clearly labelled button or link such as “Withdraw from contract” or an equivalent clear wording. Through this function, you may provide or confirm the information required for the withdrawal, in particular your name, information identifying the contract or order, and an electronic communication method for receiving the confirmation of receipt.
After providing or confirming the required information, you may submit the withdrawal electronically by using a clearly labelled confirmation button such as “Confirm withdrawal” or an equivalent clear wording.
After receipt of your electronic withdrawal declaration, we will send you a confirmation of receipt without undue delay on a durable medium, usually by e-mail. This confirmation will include at least the content of your withdrawal declaration as well as the date and time of receipt.
The use of the electronic withdrawal function is not mandatory. You may continue to exercise your right of cancellation by any other clear statement, in particular by e-mail or by post.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery, except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us, without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion and/or premature expiration of the right to cancel
The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.
The right to cancel is excluded for contracts for the supply of goods which are liable to deteriorate or expire rapidly.
The right to cancel ceases to be available in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
The right to cancel is excluded for contracts for the provision of services in connection with leisure activities, including cooking classes, workshops or events, if the contract provides for a specific date or period of performance.
B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.
Dr & Dr Middle Eastern Culture and Foodlab GbR
Reichenbergerstr. 116
10999 Berlin
Germany
E-mail: info@dranddr.de
I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods () / for the supply of the following service (*):
Ordered on () __________________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s)
only if this form is notified on paper
Date
(*) Delete as appropriate.
